We understand that plans sometimes change, and if you need to cancel an order, we’ll always do our best to make the process as straightforward as possible.
If your gift has not yet been dispatched, you may cancel your order for a full refund.
Please contact us as soon as possible so we can stop the order before it leaves Gift Basket Boutique.
Once a gift has been dispatched, we may be able to request that the parcel be intercepted or returned to us, depending on where it is within the carrier’s network. Unfortunately, this cannot be guaranteed.
Please contact us as soon as possible and we will do what we reasonably can to help.
Where an order is cancelled after dispatch, any applicable delivery, interception or return costs may be deducted from the refund. This also applies where the original order included Free Standard Delivery, as delivery costs will already have been incurred by Gift Basket Boutique.
Where a parcel needs to be returned to us, any refund will be processed once the gift has been received and its condition assessed.
Once a gift has been delivered, Gift Basket Boutique does not offer returns or refunds for change of mind.
A great deal of care goes into preparing and packing every gift. If your gift arrives damaged or you have a concern about the condition of a product received, please contact us as soon as possible.
Where possible, please include photographs of the gift, the affected product and the outer packaging. This helps us understand what has happened and determine the most appropriate way to resolve the issue.
We will assess the circumstances and work with you to arrange an appropriate solution.
Please note that occasional product substitutions may be made in accordance with our Substitution Policy and are not considered an incorrect item where the substitution is consistent with that policy.
As outlined in our Delivery Terms, delivery dates and timeframes are estimates only. A delay or delivery outside the estimated timeframe does not, by itself, constitute a failure to deliver and does not automatically entitle you to cancel your order or receive a refund.
If a parcel appears to have been lost in transit, we will lodge an investigation with the carrier.
A parcel will only be considered lost once this has been confirmed by the carrier or the carrier’s investigation has been completed. If the parcel is confirmed as lost, we will work with you to arrange an appropriate resolution.
If an order has accidentally been duplicated, the duplicate order will be cancelled and refunded. If you notice a duplicate order, please let us know as soon as possible.
Please contact Gift Basket Boutique before returning a gift.
Where a return has been agreed, we will provide the appropriate return instructions. Please do not send a gift back without first contacting us, as the return method may depend on the circumstances.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Made with care, delivered from the heart.
