Sending a gift should be the easy part. Here you’ll find answers to some of the questions we’re most often asked about our hampers, ordering and delivery. If there’s something we haven’t covered, please get in touch — we’re always happy to help.
Absolutely. You can add your personal message in the Card Message section at checkout. Your message will be printed, placed in an envelope and included with the gift.
The card message is printed exactly as it is entered, so please check the wording and spelling before submitting your order. If you would like the recipient to know who the gift is from, remember to include your name in the message, as the sender’s name does not appear elsewhere with the gift.
If you have a little more to say, that’s perfectly fine too — we’ll make sure your message is included appropriately.
If you need to change something after placing your order, please contact us as soon as possible. Depending on how far your gift has progressed, we may be able to update details such as the card message, recipient name or delivery address.
Other changes may also be possible, so please get in touch and we’ll let you know what we can reasonably do before your gift is dispatched.
Our hampers are designed as complete gifts, with each product chosen to work together in the overall presentation, so we generally recommend keeping the original design as it is.
If you have something different in mind, please contact us. Depending on your request, small changes may be possible, or we can discuss creating a custom hamper especially for you.
Occasionally, a product may become unavailable or be discontinued. Where necessary, we may replace it with a suitable alternative of similar or greater value, choosing something as close as possible in type and suited to the overall gift.
Alcoholic beverages are never substituted without contacting the sender first.
Best-before dates vary from product to product, particularly with smaller-batch and handmade foods that may naturally have a shorter shelf life than mass-produced products.
We check best-before dates when products arrive and again when preparing each hamper, and only include items we are comfortable sending as part of a gift.
We don’t currently offer hampers specifically designed for particular dietary requirements or food allergies.
If you’re unsure about a product included in one of our hampers, please contact us before ordering and we’ll be happy to check the product information for you. Where possible, we may also be able to remove an item or replace it with a suitable alternative.
For allergies or specific dietary requirements, we recommend checking that the selected hamper is suitable for the recipient before placing your order.
Sizes vary depending on the product. Where a gift includes items such as baby clothing, bathrobes, slippers or socks, sizing information is provided in the product description where applicable.
If you’re unsure whether an item will be suitable, please contact us and we’ll be happy to check it for you.
Yes. Most of our gifts can be delivered throughout Australia, with Standard and Express delivery options available depending on the destination.
Some larger hampers and particular delivery services may not be available to every postcode. The delivery options available for your order will be shown at checkout.
Delivery timeframes depend on the destination and the delivery service selected. Standard and Express delivery estimates are provided on our Delivery page to help you choose the most suitable option for your gift.
Delivery dates and timeframes are estimates provided by our carriers rather than guaranteed arrival dates, so we recommend allowing a little extra time where possible, particularly when your gift is for a specific occasion.
Yes. You can select your preferred delivery date using the calendar when placing your order.
For deliveries handled by external carriers, we’ll take their estimated delivery timeframes into account when deciding when to dispatch your gift. While we’ll do our best to have it arrive as close to your preferred date as possible, the actual delivery date cannot be guaranteed.
For eligible Gold Coast deliveries handled directly by Gift Basket Boutique, we control the delivery process and can arrange delivery for your selected date.
Yes. Same-day delivery is available to selected Gold Coast areas for orders placed within our same-day ordering cut-off. Available delivery options will be shown at checkout based on the delivery postcode.
If same-day delivery is available for your order, you can select it during checkout.
Yes. For gifts sent with a trackable delivery service, tracking details will be provided to the sender so you can follow the progress of your delivery.
Tracking information is only provided to the person who placed the order and is not sent to the recipient, helping to keep your gift a surprise.
Tracking is not provided for local deliveries handled directly by Gift Basket Boutique. Where Premium Delivery has been arranged, the sender will receive an email confirming that the gift has been delivered.
For deliveries handled by external carriers, what happens when no one is home will depend on the carrier, the delivery service and whether there is a suitable place to leave the parcel. The carrier may leave the parcel in a safe location or provide instructions for collection or redelivery.
For local deliveries handled directly by Gift Basket Boutique, if no one is available to receive the gift, we’ll do our best to contact the recipient and find a suitable solution.
No. We never include prices, invoices or order paperwork with the gift. The recipient receives only their gift and your personal card message.
Yes. We can deliver gifts to hospitals, including selected Gold Coast hospitals where local delivery is available.
When ordering for a hospital patient, please provide the recipient’s full name and as much information as you have about their location within the hospital, such as the ward or room number.
Gifts sent through our regular delivery network are generally delivered to the hospital’s loading dock or receiving area rather than directly to the patient’s room. From there, the hospital manages the internal delivery, so there may be a delay between the parcel being recorded as delivered and the recipient actually receiving their gift.
As patients can sometimes be transferred or discharged unexpectedly, we recommend checking that the recipient will still be at the hospital around the expected delivery time.
Please contact us as soon as possible and let us know what has happened. Where possible, we may ask for photographs of the gift, the affected product and the outer packaging to help us understand the problem.
We’ll assess the circumstances and work with you to arrange an appropriate solution.
For more information about cancellations, returns, refunds, delivery delays and lost parcels, please see our Cancellations, Returns & Refunds Policy.
We receive many lovely requests to support fundraisers, community events and charitable causes. While we genuinely appreciate being considered, as a small business we’re unfortunately unable to provide complimentary hampers in response to every request.
From time to time, we may choose to support particular causes or community initiatives directly, but we’re unable to accommodate general requests for donated gifts.
